How Shein industrialised the fashion value chain, and what every retailer can learn
Years ago Inditex revolutionised the fashion operating model. Store managers fed back daily on what was selling and what customers were asking for. Production sat close to home in Spain,…
From Enterprise Search to Agentic AI: The Same Information Problem Returns
Every major technology wave changes what organisations expect from their internal information systems. When smartphones became mainstream, companies wanted responsive intranets and better mobile UX. When social platforms grew, companies…
The Information Factory: Building production processes for knowledge
The organizations succeeding with AI have not found better algorithms. They have built better production systems for information. Most organizations treat information as a natural resource that accumulates through business…
The Data and Integration Layer
Part 3 of AI Transformation: From Ambition to Impact AI initiatives create value at scale when they operate inside the analytical and operational context of the business. Outside of it,…
From Tin Man to Octopus – Organizational design for complexity
There is a distinction in systems theory that most management teams never encounter, yet it explains why their organisations increasingly feel unmanageable. The distinction is between complicated and complex. A…