How Shein industrialised the fashion value chain, and what every retailer can learn
Years ago Inditex revolutionised the fashion operating model. Store managers fed back daily on what was selling and what customers were asking for. Production sat close to home in Spain,…
The Data and Integration Layer
Part 3 of AI Transformation: From Ambition to Impact AI initiatives create value at scale when they operate inside the analytical and operational context of the business. Outside of it,…
How to build an AI use case portfolio: a practical framework
Part 2 of 4 — AI Transformation: From Ambition to Impact One of the questions I get most often is some version of: “What is the AI use case that…
How aligned AI investment builds compounding value.
Part 1 of 4 — AI Transformation: From Ambition to Impact AI investment usually starts with a burst of energy and a lot of separate budgets. A few years in,…
Agentic Commerce: A Practical Guide for Retailers
Agentic commerce is gaining traction as AI platforms position themselves to handle end-to-end shopping experiences. OpenAI’s recent commerce protocol launch makes the intent clear: these platforms want to own the…
Building a Modern Data Landscape in the Age of AI
The enterprise data landscape is evolving rapidly. Many traditional architectures are struggling to keep up, facing challenges with data silos, vendor dependencies, and technical debt that slows innovation. Meanwhile, realizing…